Terms of Service

1. Acceptance of terms

By creating an account or using Chivvvy (the "Service"), you agree to these Terms of Service and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

You must be at least 18 years old to use the Service.

2. The Service

Chivvvy is an AI sales assistant that drafts inbox replies, follow-ups, LinkedIn messages, and cold emails in your voice, and, where you enable it, sends those messages on your behalf. We may add, change, or remove features over time to improve the Service.

3. Your account

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate information and keep it up to date.
• Each seat is for use by a single named individual; sharing one seat across multiple people is not permitted.
• Notify us promptly of any unauthorized use of your account.

4. Acceptable use

You agree not to use Chivvvy to:

• Send spam, unsolicited bulk messaging, or anything that violates anti-spam laws such as CAN-SPAM, CASL, or GDPR-based consent rules.
• Send deceptive, fraudulent, harassing, hateful, or otherwise unlawful content.
• Impersonate any person or misrepresent your affiliation.
• Scrape, harvest, or use contact data you do not have a lawful basis to message.
• Reverse engineer, resell, or build a competing product from the Service.
• Circumvent rate limits, fair-use protections, or security controls.

You are solely responsible for the messages you generate and send, including compliance with all applicable laws and platform rules.

5. Fair use and "unlimited"

Our plan includes unlimited drafts and sending for normal, good-faith individual use. "Unlimited" means we do not meter your everyday work or charge per draft or per contact, not that the Service may be used without any limit.

We may also impose a daily auto-send ceiling per seat to protect email deliverability and your sending reputation.

6. Email connection and auto-send

If you connect Gmail or Outlook, you authorize Chivvvy to access mailbox data and to create, and where enabled, send messages on your behalf, as described in our Privacy Policy.

• You control whether auto-send is on. When it is off, nothing is sent without your action.
• You are responsible for reviewing guardrails and for messages sent on your behalf.
• You can disconnect your inbox at any time, which revokes our access.

7. Billing and subscriptions

• Chivvvy is billed per seat on a monthly or annual basis, charged in advance through our payment provider.
• Subscriptions renew automatically until cancelled. You can cancel anytime; access continues through the end of the current billing period.
• Fees are non-refundable except where required by law or expressly stated by us.
• We may change pricing with notice; changes apply to your next billing cycle.

8. Intellectual property

Your content. You retain ownership of the writing samples, brand settings, contacts, and messages you provide. You grant us a limited license to process this content solely to operate and improve the Service for you.

Generated output. As between you and Chivvvy, the drafts the Service generates for you are yours to use. You are responsible for reviewing them before sending.

Our property. The Service, including its software, design, and branding, remains owned by Chivvvy. These Terms grant you no rights to our intellectual property beyond use of the Service.

9. Disclaimers

The Service is provided "as is" and "as available." AI-generated content may be inaccurate or imperfect; you are responsible for reviewing it. We do not warrant that the Service will be uninterrupted, error-free, or that it will achieve any particular reply or conversion rate. Any statistics shown on our marketing pages are illustrative.

10. Limitation of liability

To the maximum extent permitted by law, Chivvvy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim arose.

11. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates risk or legal exposure. On termination, your right to use the Service ends, and we will handle your data as described in our Privacy Policy.

12. Changes & contact

We may update these Terms from time to time. We will post the new date above and, for material changes, notify you in-app or by email. Continued use after changes take effect means you accept the updated Terms. These Terms are governed by the laws of the jurisdiction in which Chivvvy is established, without regard to conflict-of-law rules.

Questions? Email legal@chivvvy.com.